Privacy Policy

Last updated: [DATE]

At Theory Test Tuition, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, purchase our online driving theory course, create an account or contact us.

1. Who we are

Theory Test Tuition operates the website and provides online driving theory test tuition.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

Email: theorytesttuition@gmail.com
Business address: 126 Oak Avenue, Wokingham, RG40 1LR

2. Information we collect

Depending on how you use our website, we may collect the following information:

Your name
Email address
Telephone number, if provided
Account login details
Course enrolment and purchase information
Course progress and test results
Information you provide when contacting us
Payment and billing information
Technical information such as your IP address, browser type and device information
Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we use your information

We may use your personal information to:

Create and manage your course account
Provide access to your online theory course
Process purchases and payments
Record your course progress and practice-test results
Provide customer support
Respond to enquiries
Send important information about your account or course
Improve our website, courses and services
Detect and prevent fraud or misuse
Comply with our legal and regulatory obligations
Send marketing communications where we have a lawful basis to do so

We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy unless we have a lawful basis to do so and, where required, have informed you.

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where we need your information to provide the course or fulfil an agreement with you, such as processing your purchase and providing access to your account.

Legal obligation – where we need to use or retain information to comply with a legal requirement.

Legitimate interests – where using your information is necessary for purposes such as operating, maintaining and improving our website and services, provided that your rights and interests do not override those interests.

Consent – where you have given us permission to use your information for a particular purpose, such as certain marketing or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

5. Payment information

Payments made through our website may be processed by a third-party payment provider such as [STRIPE/PAYPAL/OTHER PROVIDER].

We may not have access to your full payment card details. Payment information is handled by the relevant payment provider in accordance with their own privacy policies and security procedures.

6. Who we share your information with

We may share your information with trusted third-party service providers where necessary to operate our website and provide our services.

These may include:

Website hosting providers
Course or membership platforms
Payment providers
Email and communication providers
Website analytics providers
IT and technical support providers
Professional advisers where necessary
Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information to third parties.

We only share information where there is a legitimate reason and appropriate safeguards are in place.

7. How long we keep your information

We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected.

For example, we may retain account and purchase information for as long as you have an active account and for an appropriate period afterwards where necessary for legal, accounting or dispute-resolution purposes.

The exact retention period may depend on the type of information and why we need to keep it.

8. Cookies

Our website may use cookies and similar technologies to make the website work, remember your preferences, understand how visitors use the website and, where applicable, support marketing.

Some cookies are necessary for the website to function, while others may require your consent.

You can manage your cookie preferences through our cookie consent tool or your browser settings.

For more information, please see our Cookie Policy.

9. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request transfer of certain information to you or another organisation
Withdraw consent where we rely on consent

If you wish to exercise any of these rights, please contact us using the details provided below.

Email: theorytesttuition@gmail.com

We may need to verify your identity before processing certain requests.

10. Marketing

If you have agreed to receive marketing communications from us, we may send you information about our courses, offers, updates and related services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

We will continue to send essential service communications where necessary, such as information relating to your account or purchase.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no online service can be guaranteed to be completely secure.

12. Information about children

Our services are intended for people who are legally permitted to use them.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, delete the information.

13. International transfers

Some of the third-party services we use may process personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

14. Your right to complain

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be published on this page with the date it was last updated.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Theory Test Tuition
Email: theorytesttuition@gmail.com
Address: 126 Oak Avenue, Wokingham, RG40 1LR

Last updated: 09/08/2026